iPhone X GPS not working - Arghhhhh!

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Level 1

4 points

iPhone X GPS not working - Arghhhhh!

I recently purchased a used iPhone X, iOS 16.3.1. Everything is great except the GPS can't seem to pinpoint my location and so it's (worse than!) useless for navigation. I read through a thread from 2017-2018 and have tried the standard solutions of doing the Network and Location & Privacy resets, rebooting, etc.

All an Apple Store Genius could suggest was to do the resets which was no help at all.

Is anyone else still having this issue? Was a solution ever found?

I'm beyond frustrated. Any help would be most gratefully appreciated!!

iPhone X, iOS 16

Posted on Mar 27, 2023 4:13 PM

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Answer 1

tucksmom23 Author

Level 1

4 points

Mar 29, 2023 3:25 PM in response to Jeff_W.

Thank you, Jeff, but I already followed those steps and they didn't fix the problem.

However, in reviewing a previous thread about the problem someone mentioned their case was the problem. I took the case off the phone (marble design embedded in clear plastic) and the GPS is now working. The next time I'm driving I'm going to put the case back on and see if it messes up the GPS again. If so, then I think the case is the issue. I'm hoping it's that simple!

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Answer 2

Jeff_W.

Community Specialist

Mar 29, 2023 2:30 PM in response to tucksmom23

Hi tucksmom23,

We'd like to share some suggestions to help you with your issue with GPS locating. The best guidance for issues like this would be to follow the troubleshooting steps in If Maps isn't working on your Apple device - Apple Support. If you have exhausted these options, your next best step is contacting Apple Support.

Thanks for using Apple Support Communities.

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Answer 3

Jeff_W.

Community Specialist

Mar 29, 2023 3:36 PM in response to tucksmom23

Hi tucksmom23,

Thanks for letting us know what may have resolved the issue. Please keep us posted if the issue comes back. If you have a new issue, please start a new thread.

Cheers!

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iPhone X GPS not working - Arghhhhh!

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