Keyboard missing

Is it a setting I have missed: on my FB Messenger and another app, Downdetector, when I go to write a message, or enter a search, the keyboard no longer rises up, and I get the comment “Scan Text”. I do not have the ability to enter text at all. Had this issue for two days. Any clues anyone?

Thanks

iPad

Posted on Mar 26, 2023 12:07 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2024 02:04 PM

The "Scan text" option comes up when you're accessing the camera. But you want to enter text from your virtual keyboard. When you insert your cursor (or touch your finger into an area where you're a type) a virtual keyboard should come up unless you have a bluetooth or connected keyboard. Above the virtual keyboard will be some icons for scanning text, a pencil for writing text from an Apple Pencil. At its most basic level you can try this in the Notes.app your Messenger.app should act the same. Try also starting a new message to see if the virtual keyboard comes up at all. A screen shot will also help.


Todd | Apple Consultant

4 replies
Question marked as Top-ranking reply

Apr 10, 2024 02:04 PM in response to jessamine147

The "Scan text" option comes up when you're accessing the camera. But you want to enter text from your virtual keyboard. When you insert your cursor (or touch your finger into an area where you're a type) a virtual keyboard should come up unless you have a bluetooth or connected keyboard. Above the virtual keyboard will be some icons for scanning text, a pencil for writing text from an Apple Pencil. At its most basic level you can try this in the Notes.app your Messenger.app should act the same. Try also starting a new message to see if the virtual keyboard comes up at all. A screen shot will also help.


Todd | Apple Consultant

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Keyboard missing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.