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iPhone not sending or receiving pictures

Whenever someone sends me a photo, whether it be a screenshot or normal photo, they will not display. It will not even let me click it or download it. I have to ask for the person to send it through Snapchat or Messenger. When sending photos or videos, they will not send through iMessage. They will barely send through MMS, and if they do, the quality is awful. Everyone I send or receive from are iPhone users. I have an iPhone 14 Pro Max, and currently on iOS 16.3.1. They use to be labeled HEIC, but I changed some settings according to Google and they now just say JPEG, as seen in the photos I attached. It also does this when connected to Wi-Fi. I feel like I've tried everything.


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Mar 23, 2023 7:39 AM

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Question marked as Top-ranking reply

Posted on Dec 8, 2023 5:15 AM

Ever since upgrading to OS 17.1.2 on my iPhone 13 I can no longer send and receive photos via text MMS, and I have tons of storage space. I am grateful for any ideas to fix this.

Tx,

Jazoo in Perth down unda


112 replies

iPhone not sending or receiving pictures

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