Mobile data doesn't work on my phone . I can only connect to wifi

Internet doesn't connect to my phone when I use my mobile data internet! I checked the SIM card, but everything is fine .


iPhone XR

Posted on Mar 23, 2023 05:45 AM

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2 replies

Mar 23, 2023 05:56 AM in response to ranya277

  • If you already contacted your cellular carrier, checked your plan, checked your SIM card and everything is OK on their side
  • If you already tried (to no avail) all the steps provided in the support article that led you here

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Mar 23, 2023 06:04 AM in response to ranya277

First check if Cellular Data is activated:

SettingsCellular → enable Cellular Data


If you are roaming on another network, it is possible that your plan with your Carrier does not support it, or you must go to: SettingsCellularCellular Data Options → enable Data Roaming.


If you use eSIM, check if the line is open, go to:

SettingsCellular → enable Turn This Line On


You have checked your SIM card, you have checked whether you have a connection to your Carrier - check the upper bars next to the battery and Wi-Fi icon. Remember when you restart or update your iPhone, you must enter the PIN code for your SIM/eSIM before you can connect to your Carrier network.


Alternatively, contact your Carrier. There may be challenges either with their network or your Plan.

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Mobile data doesn't work on my phone . I can only connect to wifi

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