iPhone 12 pro back telephoto camera not working

Hi there MatiasSilva,

If the camera on your iPhone is not working as expected, these steps from If the camera or flash on your iPhone, iPad, or iPod touch isn't working can alleviate this behavior:

Remove case, accessory, or film and test

1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.

2. Test the camera by trying to take a photo.

3. Test the LED flash:

1. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.

2. Tap the Flashlight button .

If the flash works only sometimes, open the Camera app and tap the flash button  to choose a different setting.

If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own if the camera isn't working. You might still need to contact Apple Support after following these steps. 

1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.

2. Restart your iPhone, iPad, or iPod touch. 

3. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both isn’t working. To switch cameras, tap the rotate button .

If this continues after following those steps, then having the iPhone inspected for service would be the next best option. Contact Apple Support here to look into your options: Apple Support

Take care.