You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook screen damage

Hi there,

My Macbook screen seems to be damaged as it’s completely black and it won’t turn on. Although the computer still seems to be processing, it only seems that the screen is not functioning.


Any advice?

MacBook Pro 13″, macOS 13.2

Posted on Mar 20, 2023 11:14 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 20, 2023 11:49 PM

You should take it to an Authorised Apple Service Provider next to your place and let them diagnose it.

Use this link to find one:

Apple - Find Locations


Or contact the official Apple Support about that:

Mac Repair & Service - Apple Support


Can you connect an external display to your MacBook Pro, to check that it started up correctly?

If your Mac starts up to a blank screen - Apple Support


1 reply
Question marked as Top-ranking reply

Mar 20, 2023 11:49 PM in response to simav99

You should take it to an Authorised Apple Service Provider next to your place and let them diagnose it.

Use this link to find one:

Apple - Find Locations


Or contact the official Apple Support about that:

Mac Repair & Service - Apple Support


Can you connect an external display to your MacBook Pro, to check that it started up correctly?

If your Mac starts up to a blank screen - Apple Support


MacBook screen damage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.