You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Magic Keyboard Not Connnecting

I still can’t get my Magic Keyboard to connect after several restarts. What are other steps I can take?

iPad Pro (6th generation)

Posted on Mar 20, 2023 6:42 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 21, 2023 5:44 AM

Remove the iPad from the Magic Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


You may also need to review the guidance outlined within this Apple Support page:

If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Magic Keyboard:

Genius Bar Reservation and Apple Support Options - Apple

4 replies
Question marked as Top-ranking reply

Mar 21, 2023 5:44 AM in response to B_Schmuck

Remove the iPad from the Magic Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


You may also need to review the guidance outlined within this Apple Support page:

If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Magic Keyboard:

Genius Bar Reservation and Apple Support Options - Apple

Magic Keyboard Not Connnecting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.