Restore process creates a duplicate backup

I am trying to restore my phone from my PC using a backup on itunes.


The size of the existing backup is 90 Gb and my laptop only has 20 Gb available.


Every time I am trying to restore, a new back up file seems to be created under C:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup


This file grows as the restores goes on until no more space is available and then the restore fails.


I tried restoring the iPhone to factory settings and then changed the settings on iTunes to automatically backup to iCloud instead of to this computer but it didn’t work.


Does anyone know why restore is creating this giant duplicate file? Or how I can fix this and restore my phone?

iPhone 11 Pro

Posted on Mar 16, 2023 08:37 PM

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Posted on Mar 19, 2023 08:05 AM

Hi Snick


Thank you very much for your reply.


The option you’re referring to is not uncheckable (it’s a circle instead of a checkbox). So I have to check one of the two options. And I already tried the backup to iCloud option and it still creates another backup file while restoring

4 replies
Question marked as Top-ranking reply

Mar 19, 2023 08:05 AM in response to SnickZ.

Hi Snick


Thank you very much for your reply.


The option you’re referring to is not uncheckable (it’s a circle instead of a checkbox). So I have to check one of the two options. And I already tried the backup to iCloud option and it still creates another backup file while restoring

Mar 19, 2023 09:09 AM in response to Khreag

Hi Khreag,


In able for you to utilize the iCloud option, you would want to turn on iCloud backups on your iPhone. Here is how to do that: How to back up your iPhone or iPad with iCloud - Apple Support


  1. "Connect your device to a Wi-Fi network.
  2. Go to Settings > [your name], and tap iCloud.

iPhone showing the screen at Settings [your name]. iCloud is selected.


3. Tap iCloud Backup.

4. Tap Back Up Now. Stay connected to your Wi-Fi network until the process ends. Under Back Up Now, you'll see the date and time of your last backup. If you get an alert that you don't have enough iCloud storage space to complete the backup, follow the onscreen steps to upgrade your iCloud storage.

An iPhone showing the screen at Settings > [your name] > iCloud > iCloud Backup. The iCloud Backup toggle is turned on.


Automatically back up with iCloud Backup

  1. Make sure that iCloud Backup is turned on in Settings > [your name] > iCloud > iCloud Backup.
  2. Connect your device to a power source.
  3. Connect your device to a Wi-Fi network.
  4. Make sure that your device's screen is locked.
  5. If you get an alert says that you don't have enough iCloud storage space to complete the backup, follow the onscreen steps to buy more storage."


Once this is done, you can then plug in to iTunes, and you will see backups are managed by iCloud. It should reflect in that window with the iCloud section checked.


We hope this helps.


Cheers!




Mar 19, 2023 07:34 AM in response to Khreag

Hey Khreag,


Once you connect the device and go to the device page in iTunes, you'll want to uncheck the "This Computer - A full backup of your iPhone will be stored on this computer" option. This will stop iTunes from automatically creating backups every time your iPhone is connected.


Here's an example image. You'll see the option we're referring to under the Backups section:


An iTunes window displaying the Summary tab with the Back Up Now button selected.


Once you have that option unchecked, you can proceed with restoring the device. Once the restore is completed, if you'd like iTunes to automatically backup every time the device is connected again, you can just re-check the box next to “This Computer - A full backup of your iPhone will be stored on this computer".


How to back up your iPhone, iPad, and iPod touch


We hope this helps!


Best regards.

Mar 24, 2023 11:21 AM in response to Khreag

Hi. This is the default behaviour. The backup you are restoring gets archived and a new rolling backup for the device is created. See Relocate iOS device backups for a way to place the backup data on an external drive. Note you still need to have sufficient space visible on the system drive (usually C:) for iTunes to think there is room for a backup before it will start one. I don't know why the restore process starts when it should be clear that it will run out of room.


tt2

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Restore process creates a duplicate backup

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