Certain pdf images don't display after Ventura upgrade.

Since upgrading to 13.2.1 images are not displayed in certain pdf files. Files that appeared OK before upgrading now have just empty boxes where the images should be. The same files hosted on a website and viewed via a browser appear perfectly (Safari, Firefox and Chrome). However, if the files are downloaded and viewed in Preview or PDFExpert the images are missing (this is true for the original of these files as well, not just downloaded ones). Bizarrely, the files view correctly in Safari on MacOS but not in Safari on IOS (iphone and ipad), they also appear correctly on Android Internet browser.


Here is an example


https://dev.rucksackclub.org/wp-content/uploads/2023/03/RSC-Journ-2003-Jim-Hall.pdf


Any thoughts??



MacBook Pro 13″, macOS 13.2

Posted on Mar 16, 2023 03:17 AM

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12 replies

Mar 19, 2023 03:34 AM in response to leroydouglas

Thank you for the reply Leroy. The problem is really with the files being hosted on a website and visitors who want to view the files using an iPhone, iPad or Ventura report that the images are missing. I have isolated the problem to being relatively old pdfs that were generated for print and so have CYMK-based jpeg images. The example on my dev server is a relatively small file so I can probably extract the images and resave them and then regenerate the pdf. However, I have a number of much larger files with many images so this is very frustrating.


Looks like this problem has been around on IOS for a while but is new on Ventura:


https://discussions.apple.com/thread/250053957



Mar 19, 2023 03:55 AM in response to leroydouglas

OK. Looks like this is a known problem on IOS but new to Ventura. Here is a thread on the IOS version of the problem:


https://discussions.apple.com/thread/250053957


I have tried the workaround which is OK but frustrating that Apple must know of the problem. The workaround is to open the pdf on my old mac running Big Sur (11.7.2) and then "reduce file size" of the pdf which then regenerates the images. These are then fine on IOS and Ventura.


I hope Apple pick this up and do something, as it potentially affects lots of pdfs containing images originally created for physical printing using CMYK.

Mar 16, 2023 06:08 AM in response to welli1

welli1 wrote:

Since upgrading to 13.2.1 images are not displayed in certain pdf files. Files that appeared OK before upgrading now have just empty boxes where the images should be. The same files hosted on a website and viewed via a browser appear perfectly (Safari, Firefox and Chrome). However, if the files are downloaded and viewed in Preview or PDFExpert the images are missing (this is true for the original of these files as well, not just downloaded ones). Bizarrely, the files view correctly in Safari on MacOS but not in Safari on IOS (iphone and ipad), they also appear correctly on Android Internet browser.

Here is an example

https://dev.rucksackclub.org/wp-content/uploads/2023/03/RSC-Journ-2003-Jim-Hall.pdf

Any thoughts??




Well on MacOS 13.2.1 —looking at the PDF in Safari browser no image.


Firefox browser yes images


Downloaded to Desktop>Preview images yes.



You can try a different browsers a different PDF editor and compare your reuslts.



My best advice—I would use what works.

Mar 19, 2023 09:59 AM in response to welli1

welli1 wrote:

certain pdf files...

The same files hosted on a website and viewed via a browser appear perfectly...

The problem is really with the files being hosted on a website and visitors who want to view the files using an iPhone, iPad or Ventura report that the images are missing.

I have isolated the problem to being relatively old pdfs that were generated for print and so have CYMK-based jpeg images.

'The example on my dev server is a relatively small file so I can probably extract the images and resave them and then regenerate the pdf. However, I have a number of much larger files with many images so this is very frustrating.


Very interesting.


Yes cross platform compatibility has always been where you earn your money in dev....


Here you can include cross browser, cross application compatibility; it's always something.



good computing

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Certain pdf images don't display after Ventura upgrade.

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