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App Store says my account has been disabled when I try downloading apps

every time I try to download an app from the AppStore it says my account has been disabled same thing for Apple Music


[Re-Titled by Moderator]

iPhone 14, iOS 16

Posted on Mar 14, 2023 7:15 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 14, 2023 7:22 PM

Hello,


You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


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Based on the support article: https://support.apple.com/HT208856


3 replies
Question marked as Top-ranking reply

Mar 14, 2023 7:22 PM in response to dodeley

Hello,


You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


__

Based on the support article: https://support.apple.com/HT208856


Mar 14, 2023 7:22 PM in response to dodeley

dodeley Said:

"Apple ID: every time I try to download an app from the AppStore it says my account has been disabled same thing for Apple Music"

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Troubleshooting a Disabled Account:


Contact Apple Support.


Visit this Link: If your Apple ID is Locked or Disabled - Apple Support


Why Accounts Become Disabled:

When your Account has been disabled, that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.

Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions


So, To Re-Enable it...

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

App Store says my account has been disabled when I try downloading apps

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