why can’t I download apps on my kid’s child account?

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Level 1

4 points

why can’t I download apps on my kid’s child account?

I set up a child account for my child, but can’t download any apps from their iPad. We can view them in the App Store, but when I press “get”, nothing happens.

I restarted their iPad, it’s up to date, “purchase approval” is turned off. Nothing I do works.

I also have their apps set to automatically update, but they don’t. And when I try to update them myself, it makes me type in my password and get a code to my phone 100 times. If I allow the app to be on the child’s iPad, then WHY do they need my approval to update it.

This is all SUPER ANNOYING!!! FIX this. A Childs account should be simple. I don’t understand why this has to be so complicated.

iPad mini (5th generation)

Posted on Mar 13, 2023 08:18 AM

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Answer 1

Limnos

Level 10

423,851 points

Mar 13, 2023 08:21 AM in response to Lever18

Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support

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why can’t I download apps on my kid’s child account?

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