Disabled in the App store and iTunes

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Level 1

4 points

Disabled in the App store and iTunes

Hello,

my apple account has been disabled in the Apple store and iTunes. What I need to do to be able to use Apple store and iTunes again? I tried to add bank card, but it doesn't allow me. Back in January I made a subscription of Microsoft office, first month was for free, and later on it was 69.99 Eur per year. End of February I found out suspicious payment in bank account therefore my added bank card was cancelled, probably that is effected that I account is blocked at the moment. Can we solve this issue?

Looking forward to hear from you.

Best wishes,

Agne Butkute

MacBook Pro 13″, macOS 13.2

Posted on Mar 13, 2023 7:19 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

417,925 points

Mar 13, 2023 7:19 AM in response to agnebu

Hello,

You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

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Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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