I have a used ipad, it has been removed from the previous owner's account. The ipad, however, is still requesting owner login. I put in the login credentials and the ipad doesn't recognize it. How do I remove old login and use new?

I have a used ipad, it has been removed from the previous owner's account. The ipad, however, is still requesting owner login. I put in the login credentials and the ipad doesn't recognize it. How do I remove old login and use new?


iPad Pro (5th generation)

Posted on Mar 12, 2023 7:33 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2023 8:24 PM

G_14classified wrote:

I have a used ipad, it has been removed from the previous owner's account. The ipad, however, is still requesting owner login. I put in the login credentials and the ipad doesn't recognize it. How do I remove old login and use new?

Sorry that ipad wasn't removed correctly, contact the seller and and let them know they can follow steps here How to remove Activation Lock - Apple Support

1 reply
Question marked as Top-ranking reply

Mar 12, 2023 8:24 PM in response to G_14classified

G_14classified wrote:

I have a used ipad, it has been removed from the previous owner's account. The ipad, however, is still requesting owner login. I put in the login credentials and the ipad doesn't recognize it. How do I remove old login and use new?

Sorry that ipad wasn't removed correctly, contact the seller and and let them know they can follow steps here How to remove Activation Lock - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have a used ipad, it has been removed from the previous owner's account. The ipad, however, is still requesting owner login. I put in the login credentials and the ipad doesn't recognize it. How do I remove old login and use new?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.