How to tell Mail something is NOT Junk

Mail has recently gone nuts putting mail I am signed up to receive into Junk. The thumbs up or down icons are gone. How do I fix this? How can I retrain Mail?

iPad Pro (6th generation)

Posted on Mar 12, 2023 07:14 AM

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Question marked as Top-ranking reply

Posted on Mar 12, 2023 07:50 AM

The iOS/iPadOS Mail App doesn’t have an obvious method of marking an email as “not junk”.


Instead, if Mail is being incorrectly routed to your Junk folder, simply move the email message to your inbox. In this way your Mail App can learn that messages incorrectly categorised as Junk should instead be delivered to your inbox. You may need to repeat the process multiple times for the App to learn.

4 replies
Question marked as Top-ranking reply

Mar 12, 2023 07:50 AM in response to sangersl

The iOS/iPadOS Mail App doesn’t have an obvious method of marking an email as “not junk”.


Instead, if Mail is being incorrectly routed to your Junk folder, simply move the email message to your inbox. In this way your Mail App can learn that messages incorrectly categorised as Junk should instead be delivered to your inbox. You may need to repeat the process multiple times for the App to learn.

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How to tell Mail something is NOT Junk

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