Movies not playing in iTunes on Windows PC

This is the second movie we've rented recently but iTunes just sits there with a black screen. Why? It didn't work on the old computer, so we just got a new one with pretty good specs, but when renting a movie on iTunes it just won't show the movie. This is frustrating.

Movies used to play on iTunes. But now all I can do is ask for a refund. What is going on?

Windows, Windows 10

Posted on Mar 10, 2023 08:32 PM

Similar questions

Rented, downloaded movie won't play in iTunes on PC, Why? I rented a movie from iTunes but the movie won't play. I've tried everything (making sure all software is up to date, rebooting my PC, using the mini-player, deauthorizing) and nothing worked. Why is this happening?
1116 1
iTunes for Windows 10: Green Screen I cannot play movies on iTunes for Windows 10 without there being a green screen every few minutes. The fact that this has been a known issue for years and still hasn't been fixed by is deplorable. I will never purchase another movie from Apple again.
882 1
iTunes Extras not playing in iTunes 12.13.13 under Windows 11 Pro (23H2) iTunes extras will not correctly load / play for MANY of the movies that I have purchased / redeemed from the iTunes store. It seems to be on a per-movie basis (either all of the iTunes extras / special features work or none do). For example if I try to watch special features on Deadpool 2 (e.g. Super Duper Cut), I get a new window with limited controls that says "Live Broadcast" at the bottom. List of movies includes Deadpool 2 Alien Aliens Bohemian Rhapsody Ghostbusters (1984) iTunes support and I walked through 3 levels of support staff and exhausted the troubleshooting options. This problem has been circulating since at least August 2023 for other users with no definitive solution being presented to the support staff other than "Check with Microsoft because we're out of options."
600 2

1 reply

Mar 10, 2023 09:02 PM in response to Isaac_Zachary

I was able to get it to do something while streaming. But I can only hear the sound track, the video is a jumbled up garbage while streaming. When I download, it doesn't play at all. I can see thumbnails in the chapter selection, but whatever chapter I select I get nothing. Just a black, frozen iTunes player.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Movies not playing in iTunes on Windows PC

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up