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User profile for user: Janimations
Janimations Author
User level: Level 1
4 points

iPhone 12 does not show up in iTunes 12.8.2.3

Hi all,

My problem is this:


My old and extensive music library is still sitting locally on my old iMac (mid 2011, OS Sierra 10.12.6) with iTunes 12.8.2.3


I can't get my current iPhone 12Pro (2022, iOS 16.1.2) to show up in iTunes in order to backup or sync music from my library to the device.


  • I tried different cables and ports
  • the devices all show up in my Apple account
  • iTunes is logged into the same Apple account as my phone
  • the iMac is also logged into the same icloud and Apple account


any ideas on how to fix this?

Thank You

J


iMac 27″, macOS 10.12

Posted on Mar 10, 2023 12:56 PM

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1 reply
User profile for user: Eric_G1
Eric_G1
User level: Community Specialist

Mar 12, 2023 8:30 AM in response to Janimations

Hello Janimations,


For issues with the Mac not detecting the iPhone this page will help out with providing steps and info that should get that resolved: If your computer doesn't recognize your iPhone or iPad - Apple Support


1. Look in the Finder or iTunes
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
On a PC with iTunes for Windows, look for your device in iTunes.
Learn more about viewing your device in the Finder or iTunes

 
2. Update the software on all devices
Update your iPhone or iPad

Update your Mac

Update your Windows PC

On your PC you might also need to update iTunes and update drivers.
 
3. Connect your device directly to your computer
Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device. 
If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device. 
 
4. Trust your computer, if asked
If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.
About the 'Trust This Computer' alert

  
5. Allow the accessory to connect
When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.
Learn about allowing accessories to connect

  
6. Restart your devices
Restart your iPhone

Restart your iPad

Restart your Mac

Restart your Windows PC

 
7. Try a different port, cable, or computer
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.
 
8. Contact us
If your computer still doesn't recognize your iPhone or iPad, contact Apple Support.


Cheers.

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iPhone 12 does not show up in iTunes 12.8.2.3

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