My studio buds won’t play unless it’s in the case. I’ve reset them and connected them multiple times

Thanks for posting in the Apple Support Communities Keeeyyy,

The following steps address connection issues specifically, and may provide a solution for you:

Here's how to troubleshoot the Bluetooth connection between your Beats product and your iPhone, iPad, iPod touch, Mac, or other device.

Check the location

Place your Beats product and your paired device within 30 feet of each other. Move both devices away from other Bluetooth devices, microwaves, wireless routers, and other electronics.

Check the sound settings

On your iOS device, go to Settings > Bluetooth and select your Beats.

On your Mac, choose Apple () menu > System Preferences, click Sound, then select your Beats product in the Output and Input panes.

On your PC, go to the sound settings and select your Beats as the playback/recording device.

Check the volume

1. Make sure that both your Beats product and your Bluetooth device are charged and turned on.

2. Play a track that you downloaded to your device, not streaming audio.

3. Increase the volume on your Beats product and on the paired Bluetooth device.

Use Forget Device, then pair your Beats again

1. Disconnect your Beats product.

* On your iOS device, go to Settings > Bluetooth, tap the Info button  next to the name of your Beats product, then tap Forget This Device.

* On your Mac, choose Apple () menu > System Preferences, click Bluetooth, select your Beats product, click the X, then choose Forget Device.

4. Pair your Beats product again.

If you can't connect to your wireless Beats product

We hope you find this helpful!