AirPods drop off when making a phone call while listening to Spotify

I have recently been having an issue where my AirPods will disconnect and the audio will go back to the phone if, and only if, I am listening to Spotify/Pandora and call someone from the phone app without first pausing the podcast. If I use Siri to make the call or if I pause the music or podcast before making the call it woks just fine. It is only when I call someone manually WHILE listening to a podcast. When I do this, it will ring in my AirPods and about the time the call connects, it will automatically switch over from my AirPods to the phone. Any help is appreciated!

Posted on Mar 9, 2023 12:40 PM

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1 reply

Mar 10, 2023 02:32 PM in response to Leganso

Hi Leganso,


Thanks for connecting with us here. Let's first make sure that your iPhone is running the latest iOS. This can be determined by going to Settings > General > Software Update. Let's also try resetting your AirPods as this may help to resolve the issue you're facing. See: How to reset your AirPods and AirPods Pro


You might need to reset your AirPods if they won't charge, or to fix a different issue.
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
AirPods charging cases
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


Kind regards.

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AirPods drop off when making a phone call while listening to Spotify

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