Removing my Store balance so I can switch countries

Hi, I have $7.01 left on my App Store balance and I want to get rid of it so I can switch to the Store in the country where I now live. I followed the advice of trying to buy something with this credit, but when I try I get a screen asking me to take a picture of the Gift Card or enter the code manually, but I redeemed this gift code nearly 10 years ago and no longer have access to it. So how can I use or get ride of this balance?

iPad 2, iOS 9

Posted on Mar 6, 2023 07:17 PM

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Posted on Mar 7, 2023 06:07 AM

If you do not have the opportunity to use the amount, then you must contact Apple Support and they can help you further.


Contact Apple Support here:

Contact Apple for support and service - Apple Support


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Removing my Store balance so I can switch countries

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