Quite a few times in the past couple weeks, with my Apple Watch series 4, I've had Siri respond to a command with "To do that you have to be online." This is pretty bizarre, because I have a 1Gb fiber network throughout my house, my iPhone is online, and my watch functions normally with any online requirements on all the apps. What gives with this? Any ideas how I can avoid this problem in the future?
Apple Watch Series 4
It’s almost any command. For example, “play me this song“ or “turn on the Floor Lamp.“
What happens is that the watch loses the network. However, when I go into the watch settings, the cellular network is still active so it doesn’t make sense. The watch loses its connection to Wi-Fi and I have to reassign the network each time. This also doesn’t make sense. But it should work regardless, because cellular is still on. I’ve restarted the watch a couple of times since this behavior began but it’s still happening.
Ok that broadene it out to the real problem.
If all settings normal but behaviour is irrational there is a progressive hierarchy of remedies...
First force restart the Watch
i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
Then, although it may seem irrelevant, while it is restarting, Force Restart the paired iphone Force restart iPhone – Apple Support (UK)
Test it for a while. If it is still misbehaving... Unpair and set up again
Unpair and erase your Apple Watch – Apple Support (UK)
and then set up without restoring the backup
Set up your Apple Watch – Apple Support (UK)
You may also want to make sure the software on the watch and iphone are both up to date to the same level. Updates are in pairs. 16.3.1, 9.3.1
Update your iPhone or iPad - Apple Support
Update your Apple Watch - Apple Support
Make sure you are not using VPN or security apps on the iPhone.
If you've completed that troubleshooting and the issue is still not resolved, Contact Support.
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support
and or Genius Bar Reservation and Apple Support Options - Apple
Can you give an example of the command? Then we can test it.
Apple Watch Siri says "To do that you have to be online"
