How to get into account using recovery key

How can I use my recovery key to regain access to my old iCloud account? I have the 28 digit key but I don’t have access to the old device or the phone number associated with the account

Posted on Mar 3, 2023 01:03 PM

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Question marked as Top-ranking reply

Posted on Mar 5, 2023 05:14 PM

Hello Robertalberini123,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with using your recovery key. This article goes over how to use it: How to generate a recovery key - Apple Support


"Use a recovery key

If you forget your Apple ID password, you can try to regain access using your trusted device protected by a passcode. Or you can use your recovery key, a trusted phone number, and an Apple device to reset your password. Make sure the device is running iOS 11 or macOS High Sierra or later, and be sure to enter the complete recovery key including upper-case letters and hyphens. Learn more about what to do if you forget your Apple ID password

If you decide to stop using a recovery key, follow the steps above on your iPhone, iPad, or iPod touch, and slide to turn off Recovery Key. On your Mac, click Turn Off in the Recovery Key section."



We hope this helps.


Cheers!


1 reply
Question marked as Top-ranking reply

Mar 5, 2023 05:14 PM in response to Robertalberini123

Hello Robertalberini123,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with using your recovery key. This article goes over how to use it: How to generate a recovery key - Apple Support


"Use a recovery key

If you forget your Apple ID password, you can try to regain access using your trusted device protected by a passcode. Or you can use your recovery key, a trusted phone number, and an Apple device to reset your password. Make sure the device is running iOS 11 or macOS High Sierra or later, and be sure to enter the complete recovery key including upper-case letters and hyphens. Learn more about what to do if you forget your Apple ID password

If you decide to stop using a recovery key, follow the steps above on your iPhone, iPad, or iPod touch, and slide to turn off Recovery Key. On your Mac, click Turn Off in the Recovery Key section."



We hope this helps.


Cheers!


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How to get into account using recovery key

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