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App Store

I’m getting a message, when I try to make a purchase or update apps on my phone that states the App Store and iTunes has been disabled. Is there anything we can do to fix this please?

Posted on Mar 2, 2023 8:49 PM

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Question marked as Top-ranking reply

Posted on Mar 3, 2023 3:40 AM

Hello,


You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


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Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


2 replies
Question marked as Top-ranking reply

Mar 3, 2023 3:40 AM in response to Brittney0419

Hello,


You must contact Apple for help when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


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Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


Mar 3, 2023 12:53 AM in response to Brittney0419

If you see a message that says 'Your account has been disabled in the App Store and iTunes -

If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


M1 Mac mini, macOS 13.2.1; Watch, series 7 GPS/cellular, watchOS 9.3.1; iPad Pro 2nd Gen, iPadOS 16.3.1; iPhone 12 Pro, iOS 16.3.1; TV 4th Gen, tvOS 16.3.2; HomePods, audioOS 16.3.3 and Airport Express w/ Airplay 2

App Store

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