I cannot see the images from screenshots sent to me by text

When people take a screenshot on their phone and send it to me, I can’t see the image. This is what I see

iPhone XR, iOS 16

Posted on Mar 2, 2023 04:40 PM

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Question marked as Top-ranking reply

Posted on Mar 5, 2023 09:00 AM

Hello JStar2968,


Based on what you've shared you may be receiving images in an unsupported format or they may be shared incorrectly. If this happens with some contacts we recommend having them share an image via a different method to isolate. Should the issue happen across all contacts review the guidance listed here: If you can't send or receive messages on your iPhone or iPad - Apple Support


We hope this helps!


Best regards.

1 reply
Question marked as Top-ranking reply

Mar 5, 2023 09:00 AM in response to JStar2968

Hello JStar2968,


Based on what you've shared you may be receiving images in an unsupported format or they may be shared incorrectly. If this happens with some contacts we recommend having them share an image via a different method to isolate. Should the issue happen across all contacts review the guidance listed here: If you can't send or receive messages on your iPhone or iPad - Apple Support


We hope this helps!


Best regards.

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I cannot see the images from screenshots sent to me by text

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