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User profile for user: L_Res
L_Res Author
User level: Level 1
12 points

Unable to check for updates

Trying to update to the latest software on my 2021 iMac - Apple M1 chip with 8-core CPU with 4 performance cores and 4 efficiency cores, 8-core GPU, and 16-core Neural Engine.

It is saying to make sure I am connected to the internet, however I am connected to the internet (I am currently posting this from the same computer)


I have restarted the computer, renewed the DHCP lease, and I have turned wifi off and then back on. This has never been the issue with other updates, in fact I can update other apps on my iMac without issue. currently I am running Monterey version 12.6.


Any info on how to fix this would be great!


iMac (24-inch, M1, 2021, 2 ports)

Posted on Mar 2, 2023 1:18 PM

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User profile for user: Old Toad
Old Toad
User level: Level 10
210,591 points

Posted on Mar 2, 2023 1:25 PM

See if you can connect via Ethernet cable as it's faster and more reliable. Then if that doesn't help boot into Safe Mode according to How to use safe mode on your Mac and try to download and install from there.


Note:  if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode.  This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.


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User profile for user: Old Toad
Old Toad
User level: Level 10
210,591 points

Mar 2, 2023 1:25 PM in response to L_Res

See if you can connect via Ethernet cable as it's faster and more reliable. Then if that doesn't help boot into Safe Mode according to How to use safe mode on your Mac and try to download and install from there.


Note:  if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode.  This makes it act as a wired keyboard as will assure a successful boot into Safe Mode.


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Unable to check for updates

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