mail content on my ipad is not downloading automatically

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Level 1

14 points

mail content on my ipad is not downloading automatically

In Apple Mail client on iPad Pro. Mail headers download but Mail “content” is not downloading until I open the mail item and even then it just goes in to “loading” spin for quite some time +20s. InBox says that it has been “Updated”. This is all mail items not just some.

The mail is from my Gmail account. If I look at same email(s) on the Gmail app the message is fully downloaded.

I have tried re-starting the app.

Has been going on for quite some time including several re-boots.

OS is fully up to date.

Not sure where the problem lies or how to fix it. Ideally I would like my mail downloaded fully in the background.

This is on home wifi (hi speed) and also using 4g connection.

iPad Pro, 11-inch, 4th Gen, Cell 5G

Posted on Feb 26, 2023 03:52 PM

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Answer 1

Top-ranking reply

Glockers Author

Level 1

14 points

Mar 6, 2023 03:18 PM in response to jmarse1

I can add further that mail on my iMac works fine ie downloads messages and content as expected. There is no difference in the accounts that are subscribed so I would rule out Gmail being the problem unless there is a specific difference in how Mail on OSX and Mail on IOS interacts with Gmail.

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Answer 2

jmarse1

Community Specialist

Feb 28, 2023 02:52 PM in response to Glockers

Hi Glockers,

We're happy to help you. If it is showing that the content has updated, there may be some issue on the Gmail side of things causing content not to be synced to your iPad. With that said, you may need to reach out to Google to look into that with you further: Gmail Help

We hope this helps you.

Cheers.

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Answer 3

Mar 6, 2023 03:25 PM in response to Glockers

Are you using the iCloud+ Private Relay function? This can sometimes interfere with successful loading of email:

Settings > [Your Name / AppleID] > iCloud > [iCloud+] Private Relay > Private Relay

If Private Relay is enabled, try disabling the feature. If Private Relay is currently turned-off, try enabling.

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Answer 4

Glockers Author

Level 1

14 points

Mar 6, 2023 03:32 PM in response to LotusPilot

However under Mail settings Privacy Protection>Protect Mail Activity is on. Is this related? It does say that this setting allows for content to be downloaded in the background which seems to be part of the problem ie it is not downloading in the background. It only downloads when I open a message. And then slowly...

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Answer 5

Mar 6, 2023 03:37 PM in response to Glockers

Glockers wrote:

However under Mail settings Privacy Protection>Protect Mail Activity is on. Is this related?

This feature is another element of Apple’s “privacy” features that is intended to mask when - and how often - you access a received email message.

Unfortunately this feature, when active, automatically loads the email in the background - confirming to the sender that your email address is both “live” and monitored. This can be counterproductive in potentially attracting spam email.

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