On Apple Fitness app, steps are no longer being recorded yet calories are snd the ring close.

On Fitness app on iPhone 13 Pro, app no longer records steps but does report calories and the ring closes. Don’t see an upgrade. Suggestions?

Posted on Feb 25, 2023 07:12 AM

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Question marked as Top-ranking reply

Posted on Feb 25, 2023 09:44 AM

Thank you!

It could be a sensor that has failed. I suggest as this is a top end iphone that you reach out to Apple Support directly. You should be able to reach them here  

Click here > Contact - Official Apple Support  

or phone numbers  

Click here > Contact Apple for support and service - Apple Support   or

Click here > Genius Bar Reservation and Apple Support Options - Apple 


Before that you could Backup, restore to factory, then restore from the backup:-  

(If the phone needs attention you will have to do this anyway) 

See here for the resources you need. Allow a couple of hours: 

How to back up your iPhone, iPad, and iPod touch - Apple Support 

Restore your iPhone, iPad, or iPod to factory settings - Apple Support 

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support 



6 replies
Question marked as Top-ranking reply

Feb 25, 2023 09:44 AM in response to Tapatree

Thank you!

It could be a sensor that has failed. I suggest as this is a top end iphone that you reach out to Apple Support directly. You should be able to reach them here  

Click here > Contact - Official Apple Support  

or phone numbers  

Click here > Contact Apple for support and service - Apple Support   or

Click here > Genius Bar Reservation and Apple Support Options - Apple 


Before that you could Backup, restore to factory, then restore from the backup:-  

(If the phone needs attention you will have to do this anyway) 

See here for the resources you need. Allow a couple of hours: 

How to back up your iPhone, iPad, and iPod touch - Apple Support 

Restore your iPhone, iPad, or iPod to factory settings - Apple Support 

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support 



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On Apple Fitness app, steps are no longer being recorded yet calories are snd the ring close.

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