On Apple Fitness app, steps are no longer being recorded yet calories are snd the ring close.
On Fitness app on iPhone 13 Pro, app no longer records steps but does report calories and the ring closes. Don’t see an upgrade. Suggestions?
On Fitness app on iPhone 13 Pro, app no longer records steps but does report calories and the ring closes. Don’t see an upgrade. Suggestions?
Thank you!
It could be a sensor that has failed. I suggest as this is a top end iphone that you reach out to Apple Support directly. You should be able to reach them here
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support or
Click here > Genius Bar Reservation and Apple Support Options - Apple
Before that you could Backup, restore to factory, then restore from the backup:-
(If the phone needs attention you will have to do this anyway)
See here for the resources you need. Allow a couple of hours:
How to back up your iPhone, iPad, and iPod touch - Apple Support
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Thank you!
It could be a sensor that has failed. I suggest as this is a top end iphone that you reach out to Apple Support directly. You should be able to reach them here
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support or
Click here > Genius Bar Reservation and Apple Support Options - Apple
Before that you could Backup, restore to factory, then restore from the backup:-
(If the phone needs attention you will have to do this anyway)
See here for the resources you need. Allow a couple of hours:
How to back up your iPhone, iPad, and iPod touch - Apple Support
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Are the steps zero? That would be very unusual. In Health app, Browse data, how do the Steps look there?
I assume you have no Apple Watch as we are talking just the Red ring, yes?
For unusual glitches, Force restart the phone.
Click here > Force restart iPhone – Apple Support (UK)
Thanks. Yesterday it recorded 431 steps and stopped. Today no steps recorded. Correct, it’s not the apple watch. I’ll follow your suggestion. Thanks
We are having forum problems. Can I ask if you got an email notification of my replies, or did you use "My Subscriptions" to follow?
TIA
I did get notification. I tried your advice but it didn’t seem to help. No steps, no stairs but counting calories and closing the ring.
Thanks. I’ll follow up your advice. Appreciate your help.
On Apple Fitness app, steps are no longer being recorded yet calories are snd the ring close.