I paid for hotstar subscription but it does not reflect on my hotstar app.

Posted on Feb 24, 2023 04:59 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 26, 2023 07:41 AM

Hello AkSabby,


This page can help out with providing some steps that can assist with issues using/finding your in-app purchase: If you can't find or use your in-app purchases - Apple Support


Restore your in-app purchases
Some in-app purchases, such as game currency or hints, are consumable, which means that they run out as you use them. You can’t restore consumable purchases. Learn about different types of in-app purchases.
You might be able to restore a non-consumable purchase, such as an upgrade to a pro version, an extra feature in a game, or a subscription:
1. Open the app that you used to buy the item.
2. Look for an option to restore. You might find it in the app's store, main menu, Settings menu, or Options menu.

If you try to restore and nothing happens or you get an error
•Make sure that you're signed in with the same Apple ID that you used to make the purchase.
Make sure that in-app purchases are allowed on your device.
•Restart your device:
Restart your iPhone 
Restart your iPad 
Restart your iPod touch
•If you were charged for the purchase and you still can't restore it, contact the app developer for support. You can also report a problem to Apple.


As the page notes, if you're unable to restore it you may try reaching out to the app's developer for guidance. You can also report the issue to Apple here: Apple Support


Cheers.

4 replies
Question marked as Top-ranking reply

Feb 26, 2023 07:41 AM in response to AkSabby

Hello AkSabby,


This page can help out with providing some steps that can assist with issues using/finding your in-app purchase: If you can't find or use your in-app purchases - Apple Support


Restore your in-app purchases
Some in-app purchases, such as game currency or hints, are consumable, which means that they run out as you use them. You can’t restore consumable purchases. Learn about different types of in-app purchases.
You might be able to restore a non-consumable purchase, such as an upgrade to a pro version, an extra feature in a game, or a subscription:
1. Open the app that you used to buy the item.
2. Look for an option to restore. You might find it in the app's store, main menu, Settings menu, or Options menu.

If you try to restore and nothing happens or you get an error
•Make sure that you're signed in with the same Apple ID that you used to make the purchase.
Make sure that in-app purchases are allowed on your device.
•Restart your device:
Restart your iPhone 
Restart your iPad 
Restart your iPod touch
•If you were charged for the purchase and you still can't restore it, contact the app developer for support. You can also report a problem to Apple.


As the page notes, if you're unable to restore it you may try reaching out to the app's developer for guidance. You can also report the issue to Apple here: Apple Support


Cheers.

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I paid for hotstar subscription but it does not reflect on my hotstar app.

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