Im unable to activate Office 21 & presented with the following message "License Storage - Unable to connect to the Licensing Helper"
on research this seems to be an age old problem
is there a updated fix?
iMac 27″, macOS 11.7
The -s flag is not needed. This was a miscommunication from tech support. The two commands are:
sudo launchctl load -w /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist
sudo chmod 4755 /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
This is just buggy and draconian Microsoft licensing that wastes people's time. In my case I lost many hours of work because the licensing failed before I could save the Excel document, at which point I could only close without saving. I'm quite infuriated at this needless software behavior.
The -s flag is not needed. This was a miscommunication from tech support. The two commands are:
sudo launchctl load -w /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist
sudo chmod 4755 /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
This is just buggy and draconian Microsoft licensing that wastes people's time. In my case I lost many hours of work because the licensing failed before I could save the Excel document, at which point I could only close without saving. I'm quite infuriated at this needless software behavior.
Hi Gazavan,
Thanks for contacting Apple Support Communities!
We understand that you're unable to activate Microsoft Office on your Mac.
Since Microsoft Office isn't an app developed by Apple, we'd suggest that you contact Microsoft directly to help you to activate Office. If you need help to locate their contact information, you can follow the steps outlined here to do so: How to contact an app developer - Apple Support
"Contact the developer of a macOS app
or your photo. Take care!
Ive tried the Microsoft route & spent nearly 2 hours on chat last night
we've met a roadblock to enable the fix
we were trying to create a command on terminal with
sudo –s
launchctl load -w /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist
chmod 4755
/Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
But this was the reply in terminal
sudo: –s: command not found
Load failed: 5: Input/output error
usage: chmod [-fhv] [-R [-H | -L | -P]] [-a | +a | =a [i][# [ n]]] mode|entry file ...
chmod [-fhv] [-R [-H | -L | -P]] [-E | -C | -N | -i | -I] file ...
zsh: no such file or directory: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
basically i need to access the sudo: –s: command to be able to resolve the issue
Hence I've been redirected back to Apple
Hope you can resolve
And I have installed Office 2021 for Mac on Monterey 12.6.3 and Ventura 13.2.1 without any license server, or any other issues. It just works for me.
Unable to connect to the Licensing Helper on Mac after installing Office 2021
