Camera not recognised

My iPhone 13 Pro has come up with a message saying camera “unknown part” I’ve never had my camera repaired or had any issues with it ever until now. I don’t understand why this is happening?

iPhone 13 Pro, iOS 16

Posted on Feb 19, 2023 04:44 AM

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Question marked as Top-ranking reply

Posted on Feb 19, 2023 04:47 AM

If you see a message about a non-genuine part, that is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

Was replaced with a nongenuine part

Was already used or installed in another iPhone

Isn't functioning as expected


About genuine iPhone cameras - Apple Support


4 replies
Question marked as Top-ranking reply

Feb 19, 2023 04:47 AM in response to becki178

If you see a message about a non-genuine part, that is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

Was replaced with a nongenuine part

Was already used or installed in another iPhone

Isn't functioning as expected


About genuine iPhone cameras - Apple Support


Feb 19, 2023 04:59 AM in response to becki178

The phone thinks there is. I guess the sensor could be in error or maybe the issue is small enough so you don't notice it but a feature such as Face ID may not work.


If the suggestions in the documents to which I posted links earlier do not resolve the issue, get Apple to have a look at it. Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations - Apple


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID


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Camera not recognised

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