iPhone 13 Pro Max having camera issues after ios18 update

My iPhone13 pro max is having issues with the camera after the ios18 update. The phone is not recognizing the camera. My phone was bought at an Apple Store and I've never replaced any parts

iPhone 13 Pro Max, iOS 18

Posted on Jan 25, 2025 10:33 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2025 10:38 PM

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.



Remember, the right question often leads to the solution!



Was/Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.



iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.


Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.



See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...



4 replies
Question marked as Top-ranking reply

Jan 25, 2025 10:38 PM in response to Laura7538

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.



Remember, the right question often leads to the solution!



Was/Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.



iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.


Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.



See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...



Jan 25, 2025 10:38 PM in response to Laura7538

From what I am hearing, you are getting an “Unknown Part” notification on your iPhone. Since you state you have never had your iPhone repaired, then your camera is likely not functioning as expected. You should make an appointment at your nearest Apple Store’s Genius Bar or Apple Authorized Service Provider for diagnostics and evaluation.


Learn more: About iPhone Parts and Service History - Apple Support


Make an appointment: Genius Bar Reservation and Apple Support Options - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 13 Pro Max having camera issues after ios18 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.