External disk drive Not recognized

My question: Mac OS Venture does not recognize external disk drives. I've done the following so far.

  1. Start OS in recovery; both disks are recognized.
  2. Ran First aid on both drives while in restore mode. No errors, bot disks are okay.
  3. I ejected both drives, waited a moment, and re-attached both while in restore mode.
  4. I swapped USB cables; both were recognized in restore mode.
  5. I ejected both drives, disconnected, and restarted MacBook Pro 2020 version in OS Ventura.
  6. Checked finder "DISPLAY EXTERNAL DRIVES" is on.
  7. Attached both drives one at a time.
  8. Neither drive is recognized in regular mode.
  9. I restarted the computer with the drives attached. They are still not recognized.


Any ideas out there?

Thanks,

Bill




MacBook Pro 13″, macOS 13.2

Posted on Feb 9, 2023 02:50 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2023 08:39 PM

themish wrote:

To sum this up.
1.Reinstalled Ventura.

Clean install or reinstalled over top of itself? If a clean install, did you thoroughly test things before installing any third party apps or restoring from a backup? If not, then you just brought the problem back to the clean install.


3. I started in Safe mode. Both HDDs are connected, and usable. Boot normal, they are not connected.
4. Formatted the second time machine HDD files to HFS.
6. Attached to my IMAC, THEY CONNECTED IMMEDIATELY.

8. Apple disk manager does not recognize them in normal operation. In safe mode both are visible.

10. I have one SSD drive that connects immediately, a Samsung 1 TB. Tested by connecting it to all four USB-c ports.

12. IN SAFE MODE ALL DRIVES CONNECT THRU A HUB and are directly connected to the computer. I have tested two hubs, no issues in safe mode.
13. In normal mode, external HDDs do not connect.
14. Drive utilities I use, Apple disk manager, Disk Drill, Paragon NTFS. In normal use, external drives are not connected. In safe mode, all disk utilities recognize them.

None of these steps made a difference, other than safe mode.

This all tends to imply you have some third party software installed which is interfering with the normal operation of macOS. To help us assess the third party software which is automatically launching during boot & login, run the third party app EtreCheck and post the complete report here using the "Additional Text" icon which looks like a piece of paper. Safe Mode prevents third party software from launching automatically during boot & login so we need to determine what third party software may be causing the problem.


My solution is to eliminate using external drives and use cloud services for time machine backups.

While there are cloud backup services out there, you really should have a local backup option as well. Restoration from a cloud backup service can be slow, plus what happens if their service has an issue when you need to restore files?


Keep in mind that cloud file syncing services such as iCloud, Google Drive, Drop Box, One Drive are not backup services.


I have several other external drives I tested and they connected immediately.

It's not the computer or disk drives. It's Ventura 13.2.

6. Attached to my IMAC, THEY CONNECTED IMMEDIATELY.

10. I have one SSD drive that connects immediately, a Samsung 1 TB. Tested by connecting it to all four USB-c ports.

Not necessarily. Not enough specific details on these drives. Already mentioned third party installed software is likely the cause of the problem since Safe Mode appears to allow the external drives to work.


14. Drive utilities I use, Apple disk manager, Disk Drill, Paragon NTFS. In normal use, external drives are not connected. In safe mode, all disk utilities recognize them.

The third party proprietary software for external drives which typically includes the Paragon NTFS driver has been known to cause problems with accessing external NTFS volumes. In fact, these third party NTFS drivers were broken for many months after a macOS 12.x Monterey update last year. It is best not to use NTFS volumes and instead format an external drive using Disk Utility as exFAT if the drive is being shared with Windows, otherwise format the drive with either MacOS Extended (Journaled) or APFS depending how the drive will be used with this Mac and/or other Macs.


Edit: If one or more of these external drives are being used for Time Machine, then this is important information as well. With macOS 11.+, macOS now has TM drives formatted as APFS.

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3 replies
Question marked as Top-ranking reply

Feb 11, 2023 08:39 PM in response to themish

themish wrote:

To sum this up.
1.Reinstalled Ventura.

Clean install or reinstalled over top of itself? If a clean install, did you thoroughly test things before installing any third party apps or restoring from a backup? If not, then you just brought the problem back to the clean install.


3. I started in Safe mode. Both HDDs are connected, and usable. Boot normal, they are not connected.
4. Formatted the second time machine HDD files to HFS.
6. Attached to my IMAC, THEY CONNECTED IMMEDIATELY.

8. Apple disk manager does not recognize them in normal operation. In safe mode both are visible.

10. I have one SSD drive that connects immediately, a Samsung 1 TB. Tested by connecting it to all four USB-c ports.

12. IN SAFE MODE ALL DRIVES CONNECT THRU A HUB and are directly connected to the computer. I have tested two hubs, no issues in safe mode.
13. In normal mode, external HDDs do not connect.
14. Drive utilities I use, Apple disk manager, Disk Drill, Paragon NTFS. In normal use, external drives are not connected. In safe mode, all disk utilities recognize them.

None of these steps made a difference, other than safe mode.

This all tends to imply you have some third party software installed which is interfering with the normal operation of macOS. To help us assess the third party software which is automatically launching during boot & login, run the third party app EtreCheck and post the complete report here using the "Additional Text" icon which looks like a piece of paper. Safe Mode prevents third party software from launching automatically during boot & login so we need to determine what third party software may be causing the problem.


My solution is to eliminate using external drives and use cloud services for time machine backups.

While there are cloud backup services out there, you really should have a local backup option as well. Restoration from a cloud backup service can be slow, plus what happens if their service has an issue when you need to restore files?


Keep in mind that cloud file syncing services such as iCloud, Google Drive, Drop Box, One Drive are not backup services.


I have several other external drives I tested and they connected immediately.

It's not the computer or disk drives. It's Ventura 13.2.

6. Attached to my IMAC, THEY CONNECTED IMMEDIATELY.

10. I have one SSD drive that connects immediately, a Samsung 1 TB. Tested by connecting it to all four USB-c ports.

Not necessarily. Not enough specific details on these drives. Already mentioned third party installed software is likely the cause of the problem since Safe Mode appears to allow the external drives to work.


14. Drive utilities I use, Apple disk manager, Disk Drill, Paragon NTFS. In normal use, external drives are not connected. In safe mode, all disk utilities recognize them.

The third party proprietary software for external drives which typically includes the Paragon NTFS driver has been known to cause problems with accessing external NTFS volumes. In fact, these third party NTFS drivers were broken for many months after a macOS 12.x Monterey update last year. It is best not to use NTFS volumes and instead format an external drive using Disk Utility as exFAT if the drive is being shared with Windows, otherwise format the drive with either MacOS Extended (Journaled) or APFS depending how the drive will be used with this Mac and/or other Macs.


Edit: If one or more of these external drives are being used for Time Machine, then this is important information as well. With macOS 11.+, macOS now has TM drives formatted as APFS.

Feb 10, 2023 10:49 AM in response to themish

How did you verify the external drives were visible and/or working while in Recovery Mode?


Try booting into Safe Mode which prevents third party software from launching automatically during boot & login. Besides seeing whether the drives are shown as mounted in the Finder, if the Finder does not see them, then check the Apple System Profiler to see if the physical devices are seen by the system. You can try looking at Disk Utility to see if the physical drives appear on the left pane of Disk Utility (Apple System Profiler is usually better for checking but the contents of the Profiler window may need to be refreshed with Command + R). Within Disk Utility you may need to click "View" and select "Show All Devices" before the physical drives appear on the left pane of Disk Utility.


Have these drives ever worked on this Mac and with this version of macOS?


What is the exact model of this Mac and make & model of the external drives? What file system is on those external drives?


Are these drives connected directly to the Mac? Make sure to disconnect all other external devices in case one of them is causing a problem. Must any adapters be used to connect the drives? Test one drive at a time in case they interfere with one another.


Feb 10, 2023 09:16 PM in response to HWTech

I did everything suggested by Apple and other tech sites, and the ones you suggested several times before you replied.

To sum this up.

  1. Reinstalled Ventura.
  2. Booted into Recovery mode, and removed files on both drives.
  3. I started in Safe mode. Both HDDs are connected, and usable. Boot normal, they are not connected.
  4. Formatted the second time machine HDD files to HFS.
  5. Tried plugging them in at different times.
  6. Attached to my IMAC, THEY CONNECTED IMMEDIATELY.
  7. Tried using different cables on each drive.
  8. Apple disk manager does not recognize them in normal operation. In safe mode both are visible.
  9. Turned off, in Settings, all login items and removed all boot-at-start programs.
  10. I have one SSD drive that connects immediately, a Samsung 1 TB. Tested by connecting it to all four USB-c ports.
  11. I am not using a USB hub. All HDDs are connected directly to my MACBOOK PRO I7. 13-inch 2020, 32 GB MEMORY.
  12. IN SAFE MODE ALL DRIVES CONNECT THRU A HUB and are directly connected to the computer. I have tested two hubs, no issues in safe mode.
  13. In normal mode, external HDDs do not connect.
  14. Drive utilities I use, Apple disk manager, Disk Drill, Paragon NTFS. In normal use, external drives are not connected. In safe mode, all disk utilities recognize them.
  15. When they are connected, they are on my desktop home screen.

None of these steps made a difference, other than safe mode.


My solution is to eliminate using external drives and use cloud services for time machine backups.


I have several other external drives I tested and they connected immediately.


It's not the computer or disk drives. It's Ventura 13.2.



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External disk drive Not recognized

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