My fitness app has disappear from my I watch . I cannot record my fitness steps and workout the ring is not recording data

My fitness app has disappeared from my I watch . The ring has not recorded any fitness activity .

Posted on Feb 7, 2023 06:23 PM

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1 reply

Feb 9, 2023 11:55 AM in response to mzdallas0215

Hi mzdallas0215,


Thanks for contacting Apple Support Communities!


We understand that you're unable to access the Fitness app on your Apple Watch.


If you haven't already, we'd suggest that you update your Apple Watch and companion iPhone as outlined below:

Update your Apple Watch - Apple Support

Update your iPhone or iPad - Apple Support


If you're already running the most recent version of watchOS and iOS, you can restart both your Apple Watch and iPhone:

Restart your iPhone - Apple Support

Restart your Apple Watch - Apple Support


If you're still unable to access Fitness on your Apple Watch, you may consider restoring your companion iPhone backup to restore the Fitness app: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

"Restore your device from an iCloud backup

  1. Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.
  2. Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup. 

An iPhone showing the Apps & Data screen with the first option, Restore from an iCloud Backup, selected.


3. Sign in to iCloud with your Apple ID.

4. Choose a backup. Look at the date and size of each and pick the most relevant. After you choose a backup, the transfer starts. If a message says that a newer version of software is required, follow the onscreen steps to update. If you don't see onscreen steps to help you update, learn what to do.

5. When asked, sign in with your Apple ID to restore your apps and purchases. If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each. If you can't remember your password, you can tap Skip this Step and sign in later. You won't be able to use the apps until you sign in with your Apple ID.

6. Stay connected to Wi-Fi and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.

An iPhone showing the Restore from iCloud screen with a progress bar. It says the time remaining is about 20 minutes.


7. Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete."


If you're still unable to access the Fitness app, we'd suggest that you contact Apple to investigate this further with you. You can reach them here: Contact Apple Support 


Take care!

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My fitness app has disappear from my I watch . I cannot record my fitness steps and workout the ring is not recording data

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