Apple ID

When I try to update any of my apps or get new ones it says my account has been disabled in the App Store and iTunes. How do I fix this?


iPhone 7, iOS 13

Posted on Feb 7, 2023 09:15 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2023 09:18 AM

Hello,


If or when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", you must contact Apple for help. This is not something you can fix yourself. Apple provides a chat link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


__

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


2 replies
Question marked as Top-ranking reply

Feb 7, 2023 09:18 AM in response to Kdavenport_4

Hello,


If or when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", you must contact Apple for help. This is not something you can fix yourself. Apple provides a chat link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


__

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.