my AirPods are originals but the notice say that the AirPods are not verify, what i can do to verify that like genuine

My AirPods are original but when I try to connect them in my cellphone, it show an notice what says that my AirPods are not verify, my previous cellphone didn’t show that notice, and I don’t know what to do in this case

Posted on Feb 3, 2023 07:25 AM

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1 reply

Feb 5, 2023 03:41 PM in response to Luferb

Hi Luferb,


We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

Have you had the chance to restart your iPhone?

Have you had the chance to make sure that your iPhone is up to date?


If you haven't, let’s check for a software update and make sure that you are running the latest version of iOS.

While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues. 

Kindly secure a backup and update.

  1. How to back up your iPhone, iPad, and iPod touch
  2. Update your iPhone, iPad, or iPod touch


If the issue persists, please reset your AirPods.

  1. "Put your AirPods in their charging case, and close the lid.
  2. Wait 30 seconds.
  3. Open the lid of your charging case, and put your AirPods in your ears.
  4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
  5. Put your AirPods in their charging case, and keep the lid open. 
  6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
  7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."


You can use the article below as a reference.

How to reset your AirPods and AirPods Pro - Apple Support




Take care!


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my AirPods are originals but the notice say that the AirPods are not verify, what i can do to verify that like genuine

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