Why can’t I keep my dead Logic Board?!

I’ve finally got my answer from a technician today. If I was to go through Apple and repair/replace my dead Logic Board, I would not be able to keep the dead board. Quite frankly I think this an absolute disgrace.


For some context I purchased my MacBook Pro in December of 2019. In November of 2022, it suddenly, without any indication that something was wrong, died. It turns out after taking it to the Apple Store in Watford, that the Logic Board had given up.


I was quoted over £600 for the replacement cost. A lot of money for me, especially in the times we find ourselves in.


Today I spent time calling various departments to try and find an answer as to whether I could keep the dead board. Someone over the phone from support told me I definitely could keep it, and upon finally getting through a staff member of the store in Watford I was then told that no, Apple would keep hold of the dead board. The dead board, which only THREE YEARS AGO I purchased for thousands of pounds.


I was hoping to be able to go through Apple for this repair, keep the dead board in order to sell it and claw some of my £600+ back, but they won’t even allow me that.


Quite frankly the whole experience has been an absolute shambles. From the fact that my MacBook Pro has given up after just three years all the way to the fact that this money-grabbing corporation won’t even allow me to keep a component of a laptop that I purchased.


I guess it’s just a rant but if anyone can offer me any advise on how to proceed that would be greatly appreciated!

MacBook Pro 16″, macOS 12.6

Posted on Feb 1, 2023 07:19 AM

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4 replies

Feb 1, 2023 07:53 AM in response to JoshOfHerts

Your agreement for Apple repair is that they will return your Mac to good working order, typically by exchanging parts for tested, known-good components. The replaced components are NOT returned to you. If the failed components were returned to you, repair costs would have to be MUCH higher.


Your repair comes with two benefits many users fail to notice.


After a thorough up-front evaluation, most repairs are done on a 'no additional risk to you' basis. for example, if the logic board is replaced and they find that the power input board is no good, it will be repaired as well.


Repairs come with a modest warranty of their own, typically 90 days.


-----

Apple reminds you as often as they can that it is YOUR responsibility to make a Backup of your files. They provide the very good Time Machine program, free, and all you have to do is add a drive and tell it to go,


When you submit your computer for service, in the documents you sign, you promise that you have made all the backups you need, so they are fee to replace your drive with a different one.

Feb 1, 2023 08:03 AM in response to babowa

babowa--


Those are great examples!


Often when you go to purchased an aftermarket automotive part yourself, the cost is bundled with a refundable "core charge". When you return the old part (the core) it will be sent for possible remanufacture, and you save money.


But Apple is not selling you raw parts. Apple is selling you their repair service, with parts included and not available separately.

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Why can’t I keep my dead Logic Board?!

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