Apple Music only plays previews on Windows laptop in Chrome

Hey there JoeriMos,

Since this issue occurs on Chrome for Mac as well, you'll want to continue troubleshooting this with Apple Support over the phone: Contact Apple for support and service - Apple Support

Regards.

Hey there JoeriMos,

That is a strange thing to occur, especially since you're signed into the same Apple ID on both devices for use with Apple Music. Let's start with ruling out some possible causes, along with confirming more details to better understand what's happening:

1. You mentioned this occurs within Google Chrome, and we see you're using a Windows PC. When did this start to occur on your Windows PC?
2. Have you tested a different browser for the same issue, like Mozilla Firefox, or even the built-in internet browser for Windows?
3. Does this only occur with specific songs, or any songs you try playing in Apple Music using Google Chrome?
4. Sometimes unexpected behavior can be resolved with a restart. Has one been tried yet for your Windows PC?
5. Any updates from Microsoft available if you check for any now?

Cheers!

Happening sporadically in Firefox (newest update) as well on Windows 10 (lastest update).