You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

unlock watch

Hi


I bought an apple watch & apple air from an auction of lost property at airport. I have the proof of purchase, can I have this reset so I can use them


I am not the original owner

Posted on Jan 30, 2023 6:41 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2023 7:05 AM

The person that you bought/got this watch from needs to follow all the steps on this page;

Remove the Activation Lock so that the buyer can use it.

If they can't or won't then get your money back or recycle the watch and mark it down as a bad experience.

Neither the users on this forum or Apple can help you,only the original owner can help you.

3 replies
Question marked as Top-ranking reply

Jan 30, 2023 7:05 AM in response to Hector1965

The person that you bought/got this watch from needs to follow all the steps on this page;

Remove the Activation Lock so that the buyer can use it.

If they can't or won't then get your money back or recycle the watch and mark it down as a bad experience.

Neither the users on this forum or Apple can help you,only the original owner can help you.

Jan 30, 2023 7:04 AM in response to Hector1965

probably not



the activation lock is not really on the watch it's a theft protection measure on apples servers


it needs to be removed

About Activation Lock on your

Apple Watch - Apple Support


if you don't know the appleID Recover Your Apple ID - Apple


if that does not help you then you need the assistance of apple


Additional Support - Activation Lock (apple.com)

and or

Get Support (apple.com) ,

And or

 Genius Bar Reservation and Apple Support Options - Apple

unlock watch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.