Not receiving photos in group messages

I'm in a group chat that includes an Android user. Sometimes I don't get photos sent be others in the group, from iPhone users and Android users alike. All the other iPhone users say they are receiving the photos. Is there a setting on my device that might be the cause of this?

iPhone XS, iOS 15

Posted on Jan 28, 2023 5:19 PM

Similar questions

not receiving photos in group text with android user A few months ago out of the blue (no changes to hardware, software, as far as I’m aware) I suddenly am not receiving photos from android users in group texts. I receive the message associated with the image, receive any images from iPhone users on the group text, and receive photos from the android user on our individual text thread. My group messaging and MMS are enabled. There is plenty of space on my phone. Can’t figure out why this started happening or how to fix it!
11298 6
Not receiving some photos in group messages I have a group message thread with a mix of iOS and Android users. Some photos from one Android user appear as a gray bubble. Other iOS users in the thread can see the photos. This same Android user can send me photos outside the group thread (just to me) and I can see them with no problem. I have restarted my iphone several times amongst trying the following things: quit and restart the messages app; reset network settings; made sure mms is turned on; signed out of apple id and signed back in. I have NOT recently restored the phone - the photo doesn't appear from the time the message is sent - so this is NOT a case of "it was there and now it's not". iOS and all apps are up to date. I do not use iCloud. Any suggestions??
2039 1
can’t send photos to androds Hey I can’t send photos to androids and can’t send text messages to a group chat when there’s an android in the chat can anyone help??
277 1

1 reply

sberman

Level 10

271,660 points

Jan 28, 2023 5:41 PM in response to Loring7

MMS messaging is required to receive these photos.

MMS requires both the following:

Settings > Messages > MMS Messaging = "on"
Permission from your cellular carrier to use MMS under your plan. This may cost extra.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Not receiving photos in group messages

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up