USB C ports dead on Mac Mini M1

Both of the USB C ports on my Mac Mini M1 died after upgrading to Ventura 13.1


Any ideas? I've tried rebooting of course. There is no SMC reset option with this setup.


Thank you.

Posted on Jan 26, 2023 06:39 AM

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Posted on Feb 14, 2023 11:03 AM

I just had the same problem after updating my Mac Mini M1 to Ventura 13.2.1. I have been using a usb-c cable all the time without any issue to connect to my 32" LG monitor. After update it looked like the Mac Mini wouldn't boot but after a number of different actions I saw a comment about usb-c not working but HDMI was working. I connected a HDMI cable and the display was showing the safe boot up screen that my latest actions brought me in blind.


I can't still can't get the usb-c cable to work and I hope to find a solution soon. Right now I'm using the HDMI cable and everything works fine.

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Question marked as Top-ranking reply

Feb 14, 2023 11:03 AM in response to MountainsFrance

I just had the same problem after updating my Mac Mini M1 to Ventura 13.2.1. I have been using a usb-c cable all the time without any issue to connect to my 32" LG monitor. After update it looked like the Mac Mini wouldn't boot but after a number of different actions I saw a comment about usb-c not working but HDMI was working. I connected a HDMI cable and the display was showing the safe boot up screen that my latest actions brought me in blind.


I can't still can't get the usb-c cable to work and I hope to find a solution soon. Right now I'm using the HDMI cable and everything works fine.

Jan 28, 2023 02:02 PM in response to MountainsFrance

Hello MountainsFrance,


To help us better assist you, can you let us know more about the issue you're experiencing? For example, are USB devices not working or being recognized when connecting them to your Mac, or something else? Are you receiving any errors? That information will help us plan how to proceed.


Please also check out this link, which has some information that may help if USB devices aren't working with your Mac: If a USB device doesn’t work with Mac


If a USB device doesn’t work with Mac

If a USB device isn’t working properly, make sure it’s connected to your computer correctly, is plugged into a power outlet if it has a power cord, and has any necessary software installed.

• Check the power, port, and cable connections: Make sure the USB device is turned on and its cables are properly connected. If your computer has more than one USB port , switch the device’s cable to another port. If you still can’t use the device, contact the manufacturer for more information.

If you can use the device after switching ports, connect another device to the first port. If you can’t use this device, shut down the computer and unplug it from the power outlet. Wait about a minute, then plug it back into the power outlet and start up your computer.

If you still can’t use a device with the port, your computer may need to be serviced. See Find out how to service or repair your Mac.

• Check for missing software: Make sure you installed the latest software for your device. Visit the manufacturer’s website for any updates.

• Check the USB hub: If the device is connected to a USB hub, make sure the device and the hub are the same speed. Connect USB 3.0 SuperSpeed devices to a USB 3.0 SuperSpeed HUB, USB 2.0 Hi-Speed devices to a USB 2.0 Hi-Speed hub, and so on.

• If the device doesn’t have a power cord and is plugged into another USB device that doesn’t have a power cord: Try plugging the device directly into your computer’s USB port  or into a USB device that does have a power cord. You might need to disconnect and reconnect the other device as well, if it has stopped responding.

• If you have many devices connected to your Mac: Disconnect all USB devices except the device you’re testing, an Apple keyboard, and an Apple mouse. Make sure that the device is connected directly to the computer, and that any hubs or extension cables are disconnected. If you can use the device now, the problem may be with one of the other USB devices or hubs you had connected to your computer. Try reconnecting them, one by one, to your computer. When you find the device causing the problem, review its documentation for further troubleshooting steps.

• Verify that the device appears in System Information: On your Mac, press and hold the Option key, then choose Apple menu  > System Information.

In the window that appears, see if the USB device is listed below Hardware in the list on the left. If the device appears but does not work, review the device’s documentation for further troubleshooting steps.

• Reopen apps: Quit and reopen any apps that use the device.
• Restart your Mac: Choose Apple menu  > Restart.


Thanks!

Jan 29, 2023 02:36 AM in response to Brittany1416

Hello and thank you for your response. The two thunderbolt ports do appear in the Thunderbolt/USB4 device tree on my 2020 M1 Mac mini. They do not have any power whatsoever. I've tried several different devices including a Satechi Hub that I can successfully attach and use on another Mac Mini. I've tried connecting my iPhone via those ports and nothing happens. I've just updated the OS to Ventura 13.2 and there is no change. I've restarted. I've removed all other peripherals from other USB ports on the Mini as well.


Thanks again.

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USB C ports dead on Mac Mini M1

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