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RobertC252 Author

Level 1

5 points

AirPods 3rd Generation sound issue

When my AirPods start to play any form of audio, for the first 1-5 seconds the left airpod has far more bass than the right and then the audio resumes to normal afterwards. My AirPods (3rd gen) are only a week old and it happens every time I begin listening to anything after I’ve paused the audio - does this happen for anyone else?

Posted on Jan 25, 2023 11:17 AM

Top-ranking reply

DesignPro22

Level 3

617 points

Posted on Jan 25, 2023 12:25 PM

Hello RobertC252,

My first suggestion would be to contact Apple Support about this issue:

Contact - Official Apple Support

Because you have had your AirPods (3rd generation) for just a week, you can also return your AirPods during a 14-day period from when you received them (this only applies to products purchased directly from Apple):

Returns & Refunds - Shopping Help - Apple

To start the return process, sign in to your Order Listing page with your Apple ID and password.
Select the item you want to return and you will be brought to the order details page.
Choose the "Start a Return" link below the selected item and select "Get Started."
Confirm the item that you want to return and select "Initiate Your Return."
After reading the instructions, choose the "Print Return Label" button, and print out the required return labels.
You can then schedule a pickup with the carrier or drop off your package at any of the carrier's specific locations.
Apple will provide a refund as long as they find the product in reasonably good condition.

Also, check out this helpful article on how to troubleshoot sound issues with your AirPods:

If the sound from your wireless headphones cuts out or is distorted - Apple Support

I hope this helps. Have a nice day.

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AirPods 3rd Generation sound issue

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