FaceID not working since IOS 16.2

Follow these steps, testing after each step:

• Face ID not working.
• Software Update.
• Turn iPhone on or off.
• Force Restart iPhone.

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

• Chat now or call 1-800-APLCARE.
• International Support.

Click ▶︎ Check Repair Status. 🔧

Hello almadecuba,

Thanks for posting in the Apple Support Communities. We're happy to look into this with you.

We noticed that you listed iOS 16.2 as your current software version. To make sure the issue you're having isn't related to the iOS, you will want to back up your iPhone and install iOS 16.3.

How to back up your iPhone, iPad, and iPod touch - Apple Support

Update your iPhone or iPad - Apple Support

Should you still have issues with Face ID after the iOS update is installed, you'll want to try the actions provided in article, If Face ID isn't working on your iPhone or iPad Pro - Apple Support. The suggestions provided there are most likely to help sort out any issues you're having with Face ID functionality.

If you continue to have issues with this feature, your next step will be to have it checked out by a technician. You can visit iPhone Repair & Service - Apple Support to review all your options. You can also contact Apple Support to discuss your options for an inspection and repair as well. They can be reached at Get Support.

Best regards.