Thumbnail pictures are not showing up under TV episodes in the Apple TV app. My son is autistic and Non-verbal, he relies on the thumbnails in order to choose a show. Please help! How can we fix this?
iPad mini 5, iPadOS 16
Hi, Samantha… I have the same problem; frustrating because my daughter is also non-verbal autistic and needs the picture to make her selections. Were you able to fix yours?
Hi, Samantha… I have the same problem; frustrating because my daughter is also non-verbal autistic and needs the picture to make her selections. Were you able to fix yours?
Closing the app and restarting the ipad does not fix the issue. And it happens for every single TV episode we have downloaded, which is almost 100. Please fix this. We also have a special needs child who relies on the thumbnails to identify episodes.
Dear Apple TV, Please fix this bug. I echo the same concerns and situation of the replies before mine. Thank you for your consideration.
Kal816, I had two phone calls with Apple support, plus one visit to Genius Bar. No solution, but to wait for an update to fix the issue on the app. The entire reason I have this iPad is for my discuss needs child to use the TV app for her shows, and she is unable to. Beyond frustrating.
This is the same for us. Can’t see any thumbnail pictures and it’s definitely been hard for my child to find her episode with only the words. Hope it’s fixed soon.
Hello samanthaj9,
Let's see how we can help solve this.
If you haven't yet, try to close the Apple TV app on the iPad, then restart the iPad.
Learn how here:
After this, relaunch the Apple TV app and see if this issue continues to occur. These thumbnails should appear once you have established a network connection (through the Wi-Fi network). You'd need access to Wi-Fi and/or cellular (depending on the model) on the iPad to load the content within the Apple TV app.
In case this continues to happen, do you only notice this with a specific movie or show in the Apple TV app? As that may help us to change our advice moving forward.
Hoping to hear how it goes, take care.
Someone at Apple needs to fix this. It may be nothing to Apple but this is a huge problem! Special needs kids are visual and need to SEE THE pictures (thumbnails) to navigate. Please respond APPLE! DO SOMETHING!
This happened with the iOS update. Wondering if it’s possible to downgrade iOS on a particular device?
No. Still dealing with this issue. So frustrating. I have been on the phone with Apple support for hours and hours. Please apple fix this for all the special needs kids!
This is our exact same situation. Not having the thumbnails is a big issue for our son being able to find the shows he wants to watch.
Hi! With the last update (16.4.1), the issue appears to have been resolved thankfully!
Thumbnail pictures are not showing up under TV episodes
