iPhone Apple Music shuffle no longer works

The shuffle function in Apple Music no longer works for either option (shuffling song or album library). When I hit shuffle the track listing only displays "Not Playing" and never plays any music. I was able to clear the issue once by restarting the phone but that has not resolved the issue since. I have even updated to the newest iOS version 16.3, but that did nothing to resolve the issue. I primarily use shuffle play when listening/using Music so this is most definitely a deal breaker of an issue if I find no solution.

iPhone 13

Posted on Jan 24, 2023 9:10 AM

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Jan 25, 2023 5:31 PM in response to Cortezjh

Hey there Cortezjh,


Thanks for reaching out to the Apple Support Communities. To get started, does this issue only occur when tapping the Shuffle button? For example, are songs able to play as expected if you tap 'Play' at the top of your Apple Music library song list?


If so, then based on the information you've provided, and the steps you've already gone through, we'd recommend reaching out to Apple Support directly from this link here: Contact - Official Apple Support


They would be the best option to take a closer look into the issue from here.


Take care.


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iPhone Apple Music shuffle no longer works

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