Re-asking about iOS 16.x and HDMI/Lightning support issues re: Spectrum and Amazon Prime apps

The other community questions seemingly have non- or dissatisfying answers and have been closed. I use an iPad connected through the HDMI to Lightning connector to a projector as my TV. It has worked beautifully until this latest upgrade. Now both the Amazon Prime Video and the Spectrum TV apps are unwatchable (no audio and jittery video) when connected. Other apps (HBO, Apple TV+, Disney+) continue to function well, and both problematic apps work fine when the iPad is not connected. Each company blames the other and the community responses are unhelpful.

iPad, iPadOS 16

Posted on Jan 22, 2023 02:42 PM

Reply
1 reply

Jan 24, 2023 04:11 PM in response to SGTHOEPFUL

Hello SGTHOEPFUL,


Thank you for reaching out to Apple Support Communities.


These steps should help with your 3rd party app issues:


"If an app on your iPhone or iPad doesn't work as expected, try this.


1.Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

 

2.Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

 

3.Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

 

4.Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

 

Get more help


More details can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If the issue persists, reaching out to the developer would be the best option.


You can contact them by going to How to contact an app developer


Cheers!




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Re-asking about iOS 16.x and HDMI/Lightning support issues re: Spectrum and Amazon Prime apps

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