Possible user account problem: certain apps crashing as soon s they are opened (Anki, OneDrive)
Hello,
Mac mini M1 2020
macOS Ventura 13.1
I'm having trouble working out why certain apps are crashing (OneDrive quit unexpectedly) when I am trying to open them and possible solutions; I've done a bit of research first but not sure about which would be the best way to go about it. It is affecting at least 2 apps that I have noticed so far, so hopefully having two reports will make it easier to diagnose? Maybe not...
It's only affecting OneDrive and Anki so far, as far as I know they are both Apple Silicon apps and it doesn't matter if they're from the App Store or not (Anki is not on the App Store, but I have tried the version of OneDrive from the Microsoft webpage after uninstalling the App Store version)
I have tried to open them in a Guest account and they work just fine. I also created another user account and again, just fine. At first, anyway! They also crash on other accounts, seemingly if I am logged in to the original account at the same time (though I need to test and see if this is the case, or if it is after some time or something like that)
Another possibility could be that I logged into my iCloud on the second account - could the culprit file be being uploaded from the cloud once I log in to and sync iCloud stuff? This would apply to the second account and not the guest account, though, I assume - and I have reproduced it in the guest account when I haven't logged out of the main account.
I've tried First Aid in Disk Utility in recovery mode, no change.
I'm torn between a few different options I found:
- Finding the bad preference file. I'm guessing this is the most difficult option, but was wondering if the reports held any clues (as I am clueless as to how to see what the problem is)
- I also read something about creating a new account and moving or deleting certain files in safe mode so that a setup comes up at login for the new account, but no idea where I found this now (!)
- Deleting cache files in safe mode (seems to be ill advised so haven't done this)
- I used to have a Samsung T7 constantly connected for Time Machine backups, but unfortunately I haven't done that in a long time, so if I go for that route the backup will be pretty old.
- Erase and reinstall MacOS. I think most of my files are in iCloud anyway, I could just back the rest up via that perhaps. But obv the last option to try.
I have a few apps that run in the background or run all the time like Karabiner Elements, itsycal, Garmin Express, Wacom tablet preferences, was wondering if any of these could cause a problem.
Also got Google Drive, OneDrive and iCloud on the same account. Could that cause issues?
I'm only guessing that the user account is to blame - maybe there is just a problem with these two apps, though Googling doesn't seem to come up with anyone with the same problem.
Thanks in avance for any help or advice.
Mac mini, macOS 13.1