Apple AirPods Pro Crackling Sound issue, Manufacturing Date-Sept-2020

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Level 1

4 points

Apple AirPods Pro Crackling Sound issue, Manufacturing Date-Sept-2020

My AirPods Pro(SrNo-GX*******C6L) is having Crackling Sound issues which were manufactured in September-2020, Purchasing date-25.12.2020.

Maple Digital,Khar Linking Road,Mumbai-400052 is denying without giving any reason to repair/replace for above manufacturing defect(Maple WO-KHAR20230116047) freely even after Global notification of Apple Servicing Program for AirPods pro Sound Issue.

Pl help, What is the Way ahead?

[Personal Information Edited by Moderator]

Windows, Windows 10

Posted on Jan 18, 2023 08:37 PM

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Answer 1

TheLittles

Level 10

201,431 points

Jan 18, 2023 09:30 PM in response to 20E404

20E404 Said:

"It has been confirmed after Diagnosis by Apple authorized service center Maple Digital India Pvt Ltd that Crackling sound in both the ear piece is persisting & is not repairable with their best effort of servicing.[...]"

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Getting a New Pair:

Get an answer from Apple --that is a Third-Party. They have no say in what Apple will or will not replace.

Apple Support Contact Us Info:

Contact Us - Choose Locations
Proceed from there as Necessary
Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

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Answer 2

TheLittles

Level 10

201,431 points

Jan 18, 2023 08:51 PM in response to 20E404

20E404 Said"

"Apple AirPods Pro Crackling Sound issue, Manufacturing Date-Sept-2020"

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I. Troubleshooting Static AirPod Pros:

A. Interference:

This is likely an error with interference. So, start here: If your AirPods Pro make crackling or static sounds - Apple Support

B. If Used in a Closed Space:

Does it sound muffled? If you are using these in a closed room, then echos can come about

II. IMPORTANT NOTE:

Keep Personal Info off of these Forums:

These forums are here for everyone out there to view. So, just be certain to keep personal information(Serial Numbers) off of these forums and other forums too. Anyone out there can read this info. For your Security & Privacy: I have asked the Host to rid of this info you've provided. :)

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Answer 3

20E404 Author

Level 1

4 points

Jan 18, 2023 09:21 PM in response to TheLittles

It has been confirmed after Diagnosis by Apple authorized service center Maple Digital India Pvt Ltd that Crackling sound in both the ear piece is persisting & is not repairable with their best effort of servicing. The issue now is that Maple is denying to replace ear pieces freely under the Global Notification AirPods Pro Service Program for Sound Issues. & not honoring/respecting the Apple's Notification and demanding from Customer Rs-21920/-.

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Answer 4

20E404 Author

Level 1

4 points

Jan 18, 2023 10:56 PM in response to TheLittles

My device's sound problem issues qualifies all the Criteria of Apple's Global Notification AirPods Pro Service Program for Sound Issues but Apple's authorized Service Centre Maple is not respecting/owning Apple's Order. I have discussed the same with Apple's Officials. Apple Officer will talk to Maple Service center & will inform. But the question is Why Maple is not obeying Apple's global Circular? Why Apple Customer should suffer?

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Answer 5

20E404 Author

Level 1

4 points

Jan 18, 2023 11:11 PM in response to TheLittles

Maple says " as per system your device is not eligible for Quality Program" and not giving any detailed clarification of their 'System'/Documents/Guidelines/SOPs etc and becomes silent & don't respond. I am not able to understand the quote "as per system". Such replies, I have uploaded on Apple's File Uploading Link also for Apple's review.

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Answer 6

TheLittles

Level 10

201,431 points

Jan 18, 2023 10:59 PM in response to 20E404

20E404 Said:

"Why Maple is not obeying Apple's global Circular? Why Apple Customer should suffer?"

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IDK. Ask "Maple" these questions. They'd have the answers.

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Apple AirPods Pro Crackling Sound issue, Manufacturing Date-Sept-2020

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