Changing personalised lock screen

Hey there personalisedlockscreen,

From the details you shared, we aren't sure what's happening exactly with the Photo Shuffle option regarding your son's photos, but we'd like to confirm more details to better understand what's happening. Let's also rule out some general possible causes:

1. You mentioned you're able to use the Photo Shuffle option for your iPhone wallpaper, but it doesn't 'recognize' your son's photos. What exactly did you mean by this? The more details you provide us, the better we'll understand the issue.
2. Has this always been the case with the Photo Shuffle option with your son's photos, or did this start recently?
3. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone
4. We see you have iOS 16 installed, but the latest version is iOS 16.2. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.

Cheers!

Hello personalisedlockscreen,

Thanks for the clarification. As you're still experiencing the issue after updating the iOS, we'd recommend reaching out to Apple Support directly to report the issue and have them further assist.

If needed, the links below will help you get connected.

Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Best!