Family payment not working
im family organiser who has active card on the system. Yet a family member can not buy any apps and keeps saying she need to get hold of organiser to update card details.
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User profile for user:
Todd0213
User level:
Community Specialist
Hello Martyn7836,
Being able to complete purchases is important. To confirm, have you verified the payment details are correct even though the card is already added? If not, completing the steps listed below may be helpful, even though you're not getting that the payment was declined. These steps are still beneficial in resolving many issues. You can also find these step outlined in the following article.
- "On your iPhone or iPad, open the Settings app.
- Tap your name.
- Tap Payment & Shipping.
- Add a different payment method and remove the old one.
- Try to complete your purchase."
If your payment method is declined in the App Store or iTunes Store - Apple Support
Let us know how that goes!