airplay: Harman Kardon speaker is connected but no sound on certain apps, only on Apple Music

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airplay: Harman Kardon speaker is connected but no sound on certain apps, only on Apple Music

Hi, I'm looking for help.

A Harman Kardon Citation 200 speaker is succesfully connected through Airplay. Louder/softer-light is visably working yet there is no sound. I've resetted many times, tried everything (different browsers) and this is so far the outcome: if I connect through Airplay no sound. But strangely enough, if I select Apple Music the speaker does work normally...

There must be something wrong with a setting in iOS I guess. Who can help me out?

Looking forward any solution.

Tanx

iMac (24-inch, M1, 2021, 2 ports)

Posted on Jan 12, 2023 02:56 AM

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Answer 1

Top-ranking reply

jochemnuhn Author

Level 1

10 points

Jan 19, 2023 05:48 AM in response to R_Gabriel

Hi there, tanx for the effort you took. Yet it is of no help I'm sorry to say. The Harman Kardon does make a connecting through Airplay after sewtup. Yet it refuses to play sound f.i. if I select a radiostation through google browser, or a tv app here in the Netherlands.

It only plays sound when I get audio through the Music app.

In my soundsettings on every device, the HK shows as a connectable device. It does actually connect once selected (I can see the lights on the speaker go on and of if I change the loudness on my iMac, iphone or macbook). But, and that is the problem: There is no sound through apps selected. It only works with sound through iMusic. This is the case on all devices iMac, Macbook Pro, iPhone...

I refuse to believe I'm the first, or only one experiencing difficulties in setting hup a steady connection with a Harman Kardon device. Something must be wrong in some settings. Help! :-)

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Answer 2

R_Gabriel

Community Specialist

Jan 14, 2023 05:17 PM in response to jochemnuhn

Hey there, and welcome to Apple Support Communities jochemnuhn,

We can certainly understand your concern and can help provide some insight.

We recommend checking out these steps for more information on how to setup and use a Bluetooth accessory with your iOS device to play audio.

" Play audio from iPhone on a Bluetooth audio device

On your iPhone, open an audio app, such as Music, then choose an item to play.
Tap , then choose your Bluetooth device.
While audio is playing, you can change the playback destination on the Lock Screen or in Control Center.

The playback destination returns to iPhone if you move the device out of Bluetooth range.

For information about protecting your hearing from loud volume while listening to headphones with iPhone, see Use headphone audio level features on iPhone.

WARNING: For important information about avoiding hearing loss and avoiding distractions that could lead to dangerous situations, see Important safety information for iPhone. "

For additional information, check out this link: Set up and use Bluetooth accessories on iPhone - Apple Support

These steps will help ensure your device is working with ease and can fix common issues like the ones you’re experiencing.

Kindest regards!

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Answer 3

ryane77

Community Specialist

Jan 19, 2023 10:33 AM in response to jochemnuhn

Hey there jochemnuhn,

It sounds like you are not receiving the functionality you expect when connecting your Harman Kardon device to any of your Apple devices. Your best bet for getting help with this functionality will be to work directly with the Harman Kardon experts using their support options.

Harman Kardon - Support

Have a good one!

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Answer 4

jochemnuhn Author

Level 1

10 points

Jan 19, 2023 12:31 PM in response to ryane77

Thanks, I am in touch with them also. Hope to learn more. Fingers crossed and otherwise back to the retailer.

greetings!

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airplay: Harman Kardon speaker is connected but no sound on certain apps, only on Apple Music

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