You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

rosana202 Author

Level 1

4 points

Why isn’t my Face ID working and won’t let me reset it?

Why isn’t my Face ID working and won’t let me reset it ?

[Re-Titled by Moderator]

Posted on Jan 10, 2023 4:28 PM

Reply

Top-ranking reply

Level 10

418,879 points

Posted on Jan 10, 2023 4:39 PM

Hello,

Apple has several documents helping you with Face ID.

This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

View in context

Similar questions

1 reply

Top-ranking reply

Level 10

418,879 points

Jan 10, 2023 4:39 PM in response to rosana202

Hello,

Apple has several documents helping you with Face ID.

This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

Reply

Why isn’t my Face ID working and won’t let me reset it?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up